Privacy Policy

1. Introduction

Willow Wash LLC ("Willow Wash," "we," "our," or "us") is a licensed and insured exterior cleaning company operating in the Bay Area, California. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website, request a quote, schedule a service, or otherwise interact with us.

By using our services or website, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.

2. Information We Collect

• Full name and property address
• Email address and phone number
• Service requests, project details, and property access instructions
• Payment information (processed securely through third-party processors; we do not store card data)
• Communications you send us via phone, email, text, or online forms

• IP address, browser type, and device information
• Pages visited, time spent on site, and referral source
• Cookies and similar tracking technologies (see Section 7)

• Scheduling and quoting data managed through Jobber
• Payment transaction records from Stripe
• Review data from Google Business Profile

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, schedule, and fulfill exterior cleaning services
• To prepare and deliver quotes, invoices, and job confirmations
• To process payments and send receipts
• To communicate with you about appointments, follow-ups, and service updates
• To respond to inquiries, questions, and support requests
• To send promotional offers, newsletters, or service reminders (you may opt out at any time)
• To improve our website, services, and customer experience
• To comply with legal obligations

4. Sharing of Information

We do not sell, rent, or trade your personal information. We may share it only in the following circumstances:

We share information with vetted third-party vendors who assist in operating our business, including:

• Jobber (scheduling, quoting, invoicing)
• Stripe (payment processing)
• Google (maps, analytics, advertising)
• Meta Platforms (advertising)

These providers are contractually obligated to protect your information and may not use it for their own purposes.

We may disclose your information if required by law, court order, or governmental authority, or to protect the rights, property, or safety of Willow Wash LLC, our customers, or others.

In the event of a merger, acquisition, or sale of all or part of our business assets, your information may be transferred as part of that transaction. We will notify you via email or prominent website notice before your information becomes subject to a different privacy policy.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain accurate business records, comply with our legal obligations, and resolve disputes. Customer records are typically retained for a minimum of five (5) years following your last transaction with us, consistent with California tax and business recordkeeping requirements.

6. Your Rights Under California Law

If you are a California resident, the California Consumer Privacy Act (CCPA) grants you the following rights:

• Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you.
• Right to Delete: Request deletion of personal information we have collected, subject to certain exceptions.
• Right to Opt-Out: Direct us not to sell or share your personal information. Note: We do not sell personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
• Right to Correct: Request correction of inaccurate personal information.

To exercise these rights, contact us at the information provided in Section 9. We will respond within 45 days of receiving a verifiable request.

7. Cookies and Tracking

Our website uses cookies and similar technologies to enhance functionality and analyze traffic. Types include:

• Essential cookies: Required for basic site operation
• Analytics cookies: Help us understand how visitors interact with our site (e.g., Google Analytics)
• Marketing cookies: Used to deliver relevant advertising (e.g., Google Ads, Meta Pixel)

You may control or disable cookies through your browser settings. Disabling certain cookies may limit website functionality.

8. Data Security

We implement commercially reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include encrypted data transmission (HTTPS), secure third-party processors with SOC 2 or equivalent certifications, and limited internal access to customer data.

No method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our ability.

9. Contact Us

For questions, concerns, or to exercise your privacy rights, contact us:

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a revised effective date. Your continued use of our services after any changes constitutes acceptance of the updated policy.